Good fragrance
comes with
good care.
Questions about your order, shipping, returns, or choosing a scent? Our team makes your Velario experience smooth and easy.
Contact us
Email hello@wearvelario.com. We reply within 1–2 business days.
WhatsApp us
Message the Velario team for order help or quick product questions.
Track your order
Follow your package from our door to yours, anytime.
Shipping
Free U.S. shipping. In-stock orders process in 1–2 business days, with 3–5 business days in transit. Custom Hybrids are made in 10 business days.
Returns & refunds
30-day money-back guarantee. See our refund policy for full details.
A closer look at Velario.
Explore the craft behind your fragrance. Need help choosing? Our team is one message away.
Frequently asked
How long do Velario fragrances last?
Our signature collection contains 35% fragrance oil and is designed for 10+ hours of wear. Custom Hybrids contain 40% oil. Wear time varies with skin and conditions.
When will my order ship?
In-stock orders process in 1–2 business days. Custom Hybrids are made to order in 10 business days. U.S. delivery typically takes 3–5 business days after dispatch. Pre-orders follow the estimate shown before purchase. Tracking is emailed when your order ships.
Can I return or exchange my order?
Yes — contact us within 30 days of delivery. Opened bottles must be at least 75% full and in their original packaging. Approved U.S. returns receive a prepaid label.
How do I track my package?
Use the Track Your Order link above, or the tracking link in your shipping confirmation email.
Which fragrance is best for me?
Tell us what you love and we'll point you to the right scent. Email hello@wearvelario.com, message us on WhatsApp, or start with a bestseller bundle to explore.
What if my item is a pre-order?
Pre-order items show their status before purchase. Estimated shipping is 2 weeks from the date of order. You can cancel any time before it ships for a full refund.
What if my order arrives damaged or incorrect?
Email hello@wearvelario.com or message us on WhatsApp with your order number and clear photos of the bottle, packaging, and shipping box. We’ll review it and make it right.
What if tracking stops updating?
Send us your order number. We’ll review the latest carrier scan and determine the next step rather than sending you back and forth with the carrier.