We're here to help
Questions about your order, shipping, returns, or choosing a scent? Our team makes your Velario experience smooth and easy.
Contact us
Email hello@wearvelario.com. We reply within 1–2 business days.
Track your order
Follow your package from our door to yours, anytime.
Shipping
Free over $75. Orders ship fast; times vary by destination and carrier.
Returns & refunds
30-day money-back guarantee. See our refund policy for full details.
Frequently asked
How long do Velario fragrances last?
Every scent is an Extrait de Parfum at 35% oil concentration — the highest tier — built for 10+ hours of wear with arm's-reach projection.
When will my order ship?
Orders are processed as quickly as possible. Delivery times vary by destination and carrier; you'll receive tracking as soon as it's on the way.
Can I return or exchange my order?
Yes — we offer a 30-day money-back guarantee. Review our refund policy for full details on returns and exchanges.
How do I track my package?
Use the Track Your Order link above, or the tracking link in your shipping confirmation email.
Which fragrance is best for me?
Tell us what you love and we'll point you to the right scent. Email hello@wearvelario.com, or start with a bestseller bundle to explore.