Velario Support

We're here for every drop.

Questions about your order, your fragrance, or your experience — we handle it personally.

01 — Contact

reach out Get In
Touch

Our team reads every message. Whether it's your first order or your fifteenth bottle — we're here for it.

Responds within 1–2 business days
02 — Policies

Shipping

Orders are processed promptly and dispatched via trusted carriers. Shipping times vary by destination. All bundles (2+ bottles) ship free. Single bottles carry a flat rate of ~$8.

View Shipping Policy

Returns &
Refunds

Unopened bottles may be returned within 14 days of delivery. Damaged or incorrect orders are resolved immediately, at no cost to you. We make it right.

View Refund Policy
03 — Orders

Real-time tracking

your bottle is On Its Way

04 — FAQ

answers to Your
Questions

Every bottle at 35% oil concentration. Every answer, straight to the point. If you don't find what you need — reach out and we'll handle it personally.

Velario is crafted at 35% oil concentration — true Extrait de Parfum. Expect 8–12+ hours of longevity on skin, with strong projection for the first 3–5 hours. Performance varies by skin chemistry, climate, and application area.
Orders are processed within 1–3 business days. You'll receive a tracking confirmation the moment your order ships. Average US delivery is 3–7 business days depending on carrier and location.
Yes — unopened, unused bottles may be returned within 14 days of delivery. For damaged or incorrect orders, we resolve it at no cost. Email hello@wearvelario.com with your order number to begin.
Once shipped, you'll receive an email with a tracking number and a direct link. You can also use the "Track My Order" button above at any time.
Start with Rougeon (inspired by Baccarat Rouge 540 — saffron, jasmine, amberwood) or Aurus (inspired by Creed Aventus — pineapple, birch, ambergris) for the highest-impact first impressions. Browse all 16 SKUs on our fragrances page for full scent profiles.
Yes. Every bottle is Made in USA. Velario is America's first designer-inspired Extrait de Parfum brand — delivering $200+ fragrance quality at $49 per 50ml.
Yes — free shipping on all bundle orders. 2 for $89, 3 for $129, 5 for $199. Single bottles ship at a flat rate. Bundles are the best value and the best way to build your collection.
05 — Our Promise
Fast Response
Every message answered within 1–2 business days. Personal, not automated.
Made Right
Damaged or incorrect orders resolved immediately, at zero cost to you.
35% Extrait
True concentration. True longevity. Not a diluted imitation — the real thing at $49.