Velario care

Good fragrance. Good care.

Orders, shipping, returns or choosing a scent. Real people, quick answers.

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Free: US shipping
1–2 days: Email reply
30-day: Money-back guarantee
USA: Shipped from Texas

How can we help

Everything, one tap away.

Email us
hello@wearvelario.com. We reply within 1–2 business days.
Write to us
WhatsApp
Quick order help or product questions, straight to the team.
Message us
Track an order
Follow your package from our door to yours.
Track order
Shipping
Free standard shipping via USPS or UPS. Express at checkout for $17.99. In-stock orders process in 1–2 business days.
Shipping policy
Returns
30-day money-back guarantee, subject to our return conditions.
Refund policy
Find your scent
Tell us what you wear now. We will show you its Velario.
Shop fragrances

Your order

Handled like our own bottle.

Every order is packed and shipped from Texas, tracked from our door to yours.

In-stock orders process in 1–2 business days
Standard delivery via USPS or UPS typically 3–5 business days after dispatch
Carrier transit times may affect delivery dates
Express shipping available at checkout for $17.99
Tracking emailed the moment it ships
30-day money-back guarantee, subject to return conditions

Track my order

Fragrance care

How to wear an extrait.

Small habits that make every bottle last longer on skin.

01

Wear it well
Pulse points
Wrists, neck and behind the ears. Warm skin carries an extrait further.
02

Wear it well
Spray, do not rub
Rubbing breaks the top notes. Let it settle on its own.
03

Wear it well
Less is more
Two to four sprays. An extrait is built to project, not shout.

Frequently asked

Answers, first.

Still curious? hello@wearvelario.com. We reply within 1–2 business days.

How long do Velario fragrances last?

Our signature collection contains 35% fragrance oil. Custom Hybrids contain 40% oil. Wear varies with skin, climate and application, so we do not promise a fixed number of hours.

When will my order ship?

In-stock orders process in 1–2 business days. Custom Hybrids are made to order in 10 business days. Standard shipping is free via USPS or UPS and typically takes 3–5 business days after dispatch. Carrier transit times may affect delivery dates. Need it sooner? Choose Express at checkout for $17.99. Pre-orders follow the estimate shown before purchase. Tracking is emailed when your order ships.

Can I return or exchange my order?

Yes. Contact us within 30 days of delivery. Opened bottles must be at least 75% full and in their original packaging. Approved U.S. returns receive a prepaid label.

How do I track my package?

Use Track your order, or the tracking link in your shipping confirmation email.

Which fragrance is best for me?

Tell us what you love and we will point you to the right scent. Email hello@wearvelario.com, message us on WhatsApp, or start with a bundle to explore.

What if my item is a pre-order?

Pre-order items show their status before purchase. Pre-orders ship within 10 days of your order, and the exact ship-by date is shown before you buy. Pre-orders are final sale and non-refundable, as set out in our pre-order terms.

What if my order arrives damaged or incorrect?

Email hello@wearvelario.com or message us on WhatsApp with your order number and clear photos of the bottle, packaging and shipping box. We will review it and make it right.

What if tracking stops updating?

Send us your order number. We will review the latest carrier scan and determine the next step, rather than sending you back and forth with the carrier.